Terms and Conditions last updated: 17/11/2020

1. Definitions

“Client” means an individual and/or group of individuals who are over the age of eighteen (18) receiving services from Kara Glen Wellness, and/or an individual reading, and implementing e-resources or content from Kara Glen Wellness. 

"Kinesiology or Pranic Energy healing” does not mean medical treatment. While it may address specific and general conditions related to the Client’s life or profession, it does not constitute medical consultation or treatment by any means. Health Insurance, therefore, does not apply.

“Services” refers to (but not limited to) kinesiology, pranic energy healing, house space clearing, business space clearing, spiritual entrepreneur delivered by  Kara Glen Wellness. This includes one-on-one sessions, program(s), content, e-learning material, workshops and zoom kinesiology sessions.

 2. Terms of Use

2.1 Please read these terms and conditions (the “Terms”) carefully. By engaging Kara Glen Wellness or by making a purchase from us, you signify that you agree to these terms and conditions. 

2.2 Kara Glen Wellness reserves the right to modify this Agreement and/or the Policies (and update The Kara Glen Wellness Web Page on which they are displayed) from time to time. A date stamp will be applied at the top of the page therefore it is important that you check this page regularly.

3. Links

3.1 This Website, including associated social media profiles, may contain links to third party websites. The inclusion of a link does not imply that Kara Glen Wellness endorses, has investigated or verified the linked websites.
3.2 Kara Glen Wellness makes no warranty or representation concerning these links or the linked websites and you acknowledge that Kara Glen Wellness is not responsible for the functionality of these links, the security of such websites, the reliability or accuracy of the information contained on such websites, the copyright compliance, legality, decency, privacy policy, privacy practices or any other aspect of such websites.

3.3 You acknowledge that you enter any third party websites at your own risk. It is your responsibility to review any terms of use or privacy policies relevant to such websites.

3.4 All prices displayed of products advertised on the Website, can be changed without notice.

4. Bookings & Payment

4.1 Payment of services and/or products will be in Australian Dollars (AUD), and will be made via Direct Bank Deposit into a specified account of  Kara Glen Wellness or Square.

4.2 For all online bookings, upfront payment is required before an appointment is confirmed.

4.3 For all face-to-face bookings, payment will be made following the session. 

4.4 The Client agrees to pay Kara Glen Wellness for any additional expenses (including but not limited to incidental and out of pocket expenses). Such additional fees and charges which fall outside of scope will be communicated to the client, and approval will be sought. 

4.5 In the event  Kara Glen Wellness is required to recover any unpaid costs through an external agency: all legal costs involved with recovery will be paid by the Client, on an indemnity basis; and where the account is referred to a collection agency, collection costs associated with the collection agency will be added to the balance outstanding and will be paid by the Client.

5. Delays 

5.1 For sessions conducted online, both parties agree to be present at the scheduled time for the session booked. Where the Client wishes to reschedule, they will be required to do so with a minimum of 48 hours notice. 

5.2 Kara Glen Wellness shall not be liable for any failure or delay in supply or delivery of Services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of  Kara Glen Wellness including but not limited to: war, strikes, lockouts, government restrictions, personal illness, transport delays, natural disasters, power outages, theft, accidents of any kind or act of terrorism.
6. Confidentiality   

6.1 The Client represents and warrants to Kara Glen Wellness that to the best of client’s knowledge, use of information provided by the client and the client content does not infringe the rights of any third party. 

6.2 All material considered strictly confidential by either party shall be designated as confidential. Parties are to exercise all reasonable acts to ensure this is kept confidential. 

7. Indemnity  

7.1 The Client agrees that they will not hold Kara Glen Wellness liable to them or anyone for any delays, errors, any loss, damage or cost, including, without limitation, any direct, indirect, special, purely economic, physical, mental, consequential or punitive damages arising out of, or in connection to the use of information or resources, or services provided to the Client by Kara Glen Wellness.You acknowledge that decisions are made on your own. The information provided by Kara Glen Wellness are intended to assist you in making a decision and does not in any way substitute professional advice. 

7.2 The Client agrees that they will hold Kara Glen Wellness harmless from any and all claims, demands, liabilities, losses, damages, judgments or settlements, including all reasonable legal costs and expenses which may arise directly or indirectly as a result of any promise, representation, warranty, act, omission or obligation of  Kara Glen Wellness in respect of the:

(a)    provision of Services and/or content made available to the Client; and/or

(c)    any breach of these terms (or associated terms) by the Client.

8. Disclaimer: No Warranty or Guarantees 

8.1 Content on the website and services provided by Kara Glen Wellness are provided on an "as is" basis, and without any warranty or condition, express or implied. You consume this information at your own risk.

8.2 Kara Glen Wellness agrees to use all reasonable efforts to provide the Services. You acknowledge and agree that nothing in this agreement shall constitute by Kara Glen Wellness an express or implied warranty or guarantee (a)  as to the outcomes that may be obtained from use of the Services; (b)  as to the accuracy, reliability or content of any information  provided through the Services. 

8.3 The Client acknowledges that there will be no guarantees and their success is dependent on their effort outside of the service(s) delivered by Kara Glen Wellness. 

9. Refunds 

9.1 Pursuant to relevant Australian Consumer Laws, Kara Glen Wellness agrees to provide our services with due care and skill; and note that we meet a level of professional skill or knowledge to deliver the Services that we provide.

9.2 Where a Client feels that we have failed to meet Clause 9.1, they should contact us via emailing info@karaglenwellness.com where a remedy will be agreed to between parties.

9.3 Where the client wishes to cancel a booking and payment has been made, they are to email info@karaglenwellness.com as soon as practical. Rescheduling and/or refunds and cancellations will be offered to the client dependent on circumstances and will be at the discretion of Kara Glen Wellness.

9.4 Other cancellations and refunds will be at the full discretion of  Kara Glen Wellness. 

10. Dispute Resolution

If the Client has a complaint about the Service they have received from Kara Glen Wellness, please contact us directly through info@karaglenwellness.com. Mediation will be the first cause of action, if communications between the Client and Kara Glen Wellness in an attempt to resolve the dispute has exhausted. 

11. Misunderstandings 

Where there are misunderstandings, or comments are made that upsets the Client, please let us
know. We are committed to providing you with the service and support you need and believe at
times, honesty and trust are critical and key for our relationship to grow. To foster an open and
safe environment for the Client to come with confidence, it is important that the Client lets us
know if there is anything the Client is concerned about. 

12. Copyright

Unless otherwise stated, the information, blogs, text materials, graphics, logos, button icons, video and audio clips, trademarks, advertisements, layout, arrangement, graphical user interface, look and feel, and control features of Kara Glen Wellness’s Website and or any of its Platforms are owned and controlled for these purposes by Kara Glen Wellness. You may not modify, rent, lease, loan, sell, distribute or create derivative works based on any of the Content (either in whole or in part) unless you have been provided with prior written permission by Kara Glen Wellness.

13. Data Security

13.1 Our site has been designed to protect the information that we collect online from unauthorised access. We take reasonable steps to safeguard your private information by implementing appropriate physical, electronic and managerial procedures necessary to protect your privacy. For your security, we may ask for identification on credit card purchases for high value transactions. In the event that any or any part of the terms or conditions of this Agreement shall be determined as being invalid, unlawful or unenforceable wholly or to any lesser extent, such term or condition to the extent that it is invalid, unlawful or unenforceable shall be severed from the remaining terms and conditions and the remaining terms and conditions shall continue to be valid and enforceable to the fullest extent permitted by law.

13.2 By engaging Kara Glen Wellness for our services, and/or consuming our content, you
acknowledge that you represent and warrant that you are over the age of eighteen (18) or have
gained appropriate parental or guardian consent to engage Kara Glen Wellness for our services,
that all registration information you submit is truthful and accurate.

14. Governing law and jurisdiction 

This agreement is governed by the laws of the State of Queensland, Australia. Each party will submit to the jurisdiction of the courts exercising jurisdiction there, and waive any right to claim that those courts are an inconvenient form.  

15. Law enforcement

Kara Glen Wellness reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting or sending any materials and/or content, which violate any applicable or relevant law.